At Homie, we take every measure to ensure you receive exactly what you ordered. If something goes wrong, we’re here to help.

Eligibility

• Returns and exchanges are accepted within 7 days of purchase for unused, unwashed items with original tags and packaging.
• Please include a copy of your invoice and the reason for your return.
• An unboxing video is mandatory for reporting order discrepancies or product issues. Please share it with the Homie team, as claims without video evidence may not be accepted.
• For non-branded electrical and electronic products, warranty coverage is limited to checking at the time of delivery. An unboxing video is required.

Refunds

Eligible refunds are processed within 6–7 working days of receiving the returned parcel.

Available refund methods:

• Bank Transfer: Please provide accurate details for an active bank account. Applicable bank charges will be deducted from the refund.
• JazzCash: Please provide the correct account number and account holder’s name. Applicable transfer charges will be deducted.

Important Information

1. Replacements

• If the error is on Homie’s end, we’ll replace the item at no additional cost. Our rider will deliver the replacement and collect the original parcel.
• If the replacement is requested due to an error on the customer’s end, a charge of Rs. 350 will apply.

2. Returns
For Cash on Delivery (COD) orders, a 4% deduction will be applied to the refunded amount to account for the COD tax already paid to the government.

3. Complaints
For damaged, missing, or incorrect items, please submit your complaint within 24 hours of delivery. The original parcel flyer is mandatory for processing complaints. Late complaints or claims without the flyer may not be entertained.